Commercial
Change request
The formal route for altering an agreed scope.
Definition
A documented amendment to a fixed scope, usually with its own cost and timeline impact. Common in fixed-price engagements, where anything outside the original definition has to be re-agreed.
Why it matters
A high change-request rate is a signal about the scoping, not about the client. If they are frequent, the original scope was written before the problem was understood, which is an argument for a discovery phase, or for time and materials, rather than for tighter change control.
Related
Read next
Fixed price vs time and materials
Two ways to price work, suited to different certainty.
Read the definition ›Statement of work (SOW)
The document that defines what is being delivered.
Read the definition ›Discovery phase
A short paid piece of work to find out what the real project is.
Read the definition ›Next step
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