Services
Automation
Every growing company runs on a layer of manual work nobody planned: re-keying data, chasing approvals, assembling the same report every week. LebSource finds the steps worth automating and removes them, starting with the ones costing you the most hours.
01
Outsourcing Automation: why it goes wrong elsewhere
Automation projects fail in a specific, predictable way: someone automates the process as documented rather than the process as performed, ships it without alerting, and eighteen months later the team has quietly gone back to doing it by hand because nobody noticed the job stopped running. Avoiding that is not clever engineering. It is watching the real work, and refusing to ship anything that can fail silently.
The comparison
Automation vs an agency vs a far-shore partner
The three realistic ways to get this built, compared on the things that decide whether it lands.
What gets automated
A local agency
The process as described in the workshop.
A far-shore build partner
The process as written in the specification.
LebSource
The process as actually performed, observed, including the workarounds nobody mentions in a workshop.
What gets automated first
A local agency
Often the most visible process.
A far-shore build partner
Whatever the specification lists first.
LebSource
Ranked by hours saved against effort, with the low-value items explicitly ruled out of scope.
When it breaks at 3am
A local agency
Discovered by the team the next working day.
A far-shore build partner
Discovered by the team the next working day, fixed the one after.
LebSource
It alerts, to a named owner, with error handling built in from the first commit rather than added after the first incident.
New software required
A local agency
Frequently a platform licence alongside the build.
A far-shore build partner
Whatever the specification names.
LebSource
Usually none. Connecting what you already pay for is cheaper and less disruptive than adding another tool.
When the process changes
A local agency
A change request against the original scope.
A far-shore build partner
A new specification, and a new quote.
LebSource
Built for the change you can already foresee and documented for the rest, so it is a modification rather than a rebuild.
“Far-shore” here means a delivery team six or more hours from your working day. That is a statement about time zones, not about anyone’s ability, plenty of excellent teams work that way, and for well-scoped, low-iteration work it can be the right call. The comparison describes delivery models, not any particular firm.
How we work
What we put in writing
Every firm claims quality. These are the commitments specific enough that you would notice us breaking them.
We tell you when you don't need us
If a cheaper tool, a simpler approach, or no project at all is the right answer, you hear it at the scoping stage, before you have paid for a build. We would rather lose the engagement than deliver the wrong thing well.
Stop after any stage, keep everything
Work is sequenced so each stage stands on its own and is verifiable before the next begins. There is no point in the engagement where stopping leaves you with nothing usable.
You own it from day one
The code, the infrastructure, and the documentation are yours throughout, not handed over at the end, and not held as leverage. Taking the work in-house later is a planned handover, not a negotiation.
Your working day, not a handoff
Beirut runs on EET/EEST and shifts with the same daylight-saving changes as Europe. Questions get answered inside your day, so a blocker costs you an hour rather than a night.
Nothing we build fails silently
Everything ships with error handling, alerting, and a named owner. Software that breaks quietly is worse than the manual process it replaced, and we treat it that way.
Senior people, at up to 43% less
The saving comes from where the team sits, not from staffing your project with juniors and calling them consultants. The people scoping the work are the people doing it.
Scope
What our Automation services cover
Process mapping
We watch how the work is actually done, not how the process document says it is done. The gap between the two is usually where the automation opportunity sits.
Integration between systems
Connecting the tools you already pay for so data stops being copied by hand between them.
Custom automation
Where off-the-shelf integration is not enough, purpose-built scripts and services with proper error handling and alerting.
Monitoring and ownership
Automation that fails silently is worse than manual work. Everything we build reports when it breaks and has a named owner.
Process
How our Automation process works
Step 01
Map
Observe the real process and quantify the time each step costs.
Step 02
Prioritise
Rank by hours saved against effort, and agree what is out of scope.
Step 03
Build
Automate in order, with error handling and alerting from the start.
Step 04
Monitor
Alerting, documentation, and handover to a named owner.
Fit
Who our Automation team is right for
Deliverables
What you get from an Automation engagement
Every item below is something handed over and owned by you at the end, not a description of activity.
A process map of what happens today, including the steps nobody documented.
A ranked list of what is worth automating and what is not, with the reasoning.
The automations themselves, with error handling and alerting on every one.
A named owner and an escalation path for each, agreed before launch.
Documentation your team can use to change the automation without us.
Measurement of what the automation actually saved, against the baseline.
The stack
Tools and platforms we build Automation on
What we work in day to day. If your environment is not listed, it is worth asking rather than assuming.
Workflow
- n8n and Make
- Zapier
- Custom Python and Node services
- Scheduled jobs and queues
Integration
- REST and GraphQL APIs
- Webhooks
- CRM and ERP connectors
- Spreadsheet and email ingestion
Documents
- OCR and document parsing
- PDF and form extraction
- Validation rules
Reliability
- Retries and dead-letter handling
- Alerting on failure
- Audit logging
We work in your stack rather than moving you onto ours. Where we think a choice is wrong we will say so and explain why, then build what you decide.
Engagement
How to buy an Automation project
Three shapes, and we will tell you which one fits before you ask. The wrong shape is a more common cause of failure than the wrong team.
Fixed scope
An agreed deliverable, an agreed price, an agreed date. Works when the thing being built is genuinely well understood, which is rarer than most proposals pretend.
Best for
A defined build with stable requirements
Retained team
A team held for you monthly, working through a priority list you control. Scope moves as you learn without renegotiating a contract every time it does.
Best for
Ongoing work where priorities shift
Discovery first
A short paid piece that ends in a written scope, an architecture, and a real estimate. If the answer is that you should not build it, you get that in writing and owe nothing further.
Best for
An idea that is not yet a specification
Elsewhere
Other outsourcing services from LebSource
Every one is delivered the same way: scoped in writing, run by our team, shipped in your time zone.
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FAQ
Automation with LebSource
Will this replace people's jobs?
In our experience it removes the least valuable part of them, the copying and chasing, and gives that time back. We will be straight with you about what a given automation does and does not change.
What if our process changes?
We build for the change you can already foresee and document the rest, so adjusting later is a modification rather than a rebuild.
Do we need new software?
Often not. Connecting what you already run is usually cheaper and less disruptive than adding another tool.
Next step
Ready to build or scale your team?
Tell us what you need and we will match you with pre-vetted Lebanese professionals ready to integrate with your team.