Hiring
Attrition
The rate at which people leave, and take their context with them.
Definition
The proportion of staff who depart over a period, whether they resign or are replaced by the provider. In outsourcing it is measured at two levels: the provider's overall attrition and the churn on your specific account, which can be very different numbers.
Why it matters
Ask for account-level attrition, because a provider with a healthy overall figure can still rotate your team every six months. Each replacement restarts the onboarding ramp at your cost, so a cheap rate with high churn frequently loses to a dearer one with stable people.
Related
Read next
Onboarding ramp
The time before a new person is fully productive.
Read the definition ›Knowledge transfer
Deliberately moving what one person knows into the team.
Read the definition ›Talent network
The pre-identified group of candidates a provider can draw on.
Read the definition ›Dedicated team
A team held exclusively for you, month to month.
Read the definition ›Next step
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