Working practice
Definition of done
The written standard a piece of work has to meet before it counts.
Definition
An agreed checklist that every unit of work must satisfy before it is called finished: tested, reviewed, documented, deployed, and whatever else your context requires. It exists so that finished means the same thing to the person building and the person paying.
Why it matters
Most disputes about outsourced quality are actually disputes about this, discovered late. Agreeing it in writing before work starts costs an hour and prevents the argument entirely. If a provider will not write one down, that tells you something.
Related
Read next
Statement of work (SOW)
The document that defines what is being delivered.
Read the definition ›Acceptance criteria
The specific conditions that decide whether a deliverable is accepted.
Read the definition ›Quality gate
An automated check work must pass before it can progress.
Read the definition ›Change request
The formal route for altering an agreed scope.
Read the definition ›Next step
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