Customer Support
Hire Live Chat Agents
Live chat converts when someone answers quickly and drives people away when nobody does. LebSource connects you with pre-vetted Lebanese live chat agents who hold response times through your whole business day.
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What a Live Chat Agent does
A live chat agent handles real-time conversations on your site and in your product: answering pre-sales questions, resolving support issues on the spot, qualifying and routing the conversations that should reach sales, and escalating what needs a specialist. They keep saved replies current so speed does not come at the cost of accuracy.
Vetting
Skills to look for when you hire live chat agents
What we screen for before a shortlist reaches you, so you are checking judgement rather than checking boxes.
When to hire live chat agents
Why hire live chat agents through LebSource
Customer Support
Roles often hired alongside live chat agents
The cost
What live chat agents cost, in-house versus LebSource
Pick your country and move the slider to the gross salary you would pay locally. We do not guess the salary for you. A shipped salary table would look like research and would not be.
Your country
Local gross salary
€70,000
Employer overheads are added at 21%, the statutory minimum for the country you selected.
In-house
€84,700
per year, salary plus 21% employer overheads
Through LebSource
€48,279
per year, all-in, for the same capability
You keep
€36,421
a year, per person, up to 43% of the loaded cost of the equivalent local hire. That is roughly €3,035 a month back, or the budget for a second hire every 2 people you take on.
What this leaves out, in both directions: recruitment fees and the cost of the role sitting unfilled (which count against hiring locally), and onboarding ramp and management time (which apply either way). The full calculator includes the vacancy cost and lets you model multiple hires. Real pricing depends on the specific role and seniority. This is an illustration, not a quote.
FAQ
Hiring live chat agents with LebSource
How many chats can one agent handle at once?
It depends on complexity, simple queries allow several concurrently, technical ones far fewer. We size the team against your actual volume rather than a generic ratio.
Can they qualify sales enquiries?
Yes, against criteria you define, and route them to the right person rather than answering commercially themselves.
Will they use our existing chat tool?
Yes. They work in your platform so transcripts, reporting, and history stay in one place.
Next step
Ready to build or scale your team?
Tell us what you need and we will match you with pre-vetted Lebanese professionals ready to integrate with your team.