Customer Support
Hire Support Team Leads
A support team without a lead defaults to whoever is loudest, and quality drifts quietly. LebSource connects you with pre-vetted Lebanese support team leads who own the queue, the standards, and the people doing the work.
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What a Support Team Lead does
A support team lead runs the function day to day: scheduling and queue management against your SLAs, quality review and coaching, escalation handling, keeping macros and documentation current, and reporting on volume, resolution, and satisfaction along with what is driving them. They also feed recurring issues back to product rather than absorbing them forever.
Vetting
Skills to look for when you hire support team leads
What we screen for before a shortlist reaches you, so you are checking judgement rather than checking boxes.
When to hire support team leads
Why hire support team leads through LebSource
Customer Support
Roles often hired alongside support team leads
The cost
What support team leads cost, in-house versus LebSource
Pick your country and move the slider to the gross salary you would pay locally. We do not guess the salary for you. A shipped salary table would look like research and would not be.
Your country
Local gross salary
€70,000
Employer overheads are added at 21%, the statutory minimum for the country you selected.
In-house
€84,700
per year, salary plus 21% employer overheads
Through LebSource
€48,279
per year, all-in, for the same capability
You keep
€36,421
a year, per person, up to 43% of the loaded cost of the equivalent local hire. That is roughly €3,035 a month back, or the budget for a second hire every 2 people you take on.
What this leaves out, in both directions: recruitment fees and the cost of the role sitting unfilled (which count against hiring locally), and onboarding ramp and management time (which apply either way). The full calculator includes the vacancy cost and lets you model multiple hires. Real pricing depends on the specific role and seniority. This is an illustration, not a quote.
FAQ
Hiring support team leads with LebSource
Can they manage agents we already employ?
Yes, including agents on your own payroll. The reporting line is agreed with you before they start.
Will they still handle tickets?
Usually escalations and a share of the queue, which keeps them close enough to the work to coach credibly.
Can they help us hire more agents?
Yes. Defining the role, screening, and onboarding is a natural part of the job.
Next step
Ready to build or scale your team?
Tell us what you need and we will match you with pre-vetted Lebanese professionals ready to integrate with your team.