Customer Support
Hire Help Desk Specialists
Internal support quietly consumes a lot of senior time when there is nobody whose job it actually is. LebSource provides pre-vetted Lebanese help desk specialists who take first-line internal support off the people you hired to do something else.
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What a Help Desk Specialist does
A help desk specialist runs first-line internal support: account provisioning and access requests, device and software troubleshooting, onboarding and offboarding checklists, ticket triage against your SLAs, and maintaining the internal documentation that stops the same question arriving every week. They escalate to IT or engineering along an agreed path.
Vetting
Skills to look for when you hire help desk specialists
What we screen for before a shortlist reaches you, so you are checking judgement rather than checking boxes.
When to hire help desk specialists
Why hire help desk specialists through LebSource
Customer Support
Roles often hired alongside help desk specialists
The cost
What help desk specialists cost, in-house versus LebSource
Pick your country and move the slider to the gross salary you would pay locally. We do not guess the salary for you. A shipped salary table would look like research and would not be.
Your country
Local gross salary
€70,000
Employer overheads are added at 21%, the statutory minimum for the country you selected.
In-house
€84,700
per year, salary plus 21% employer overheads
Through LebSource
€48,279
per year, all-in, for the same capability
You keep
€36,421
a year, per person, up to 43% of the loaded cost of the equivalent local hire. That is roughly €3,035 a month back, or the budget for a second hire every 2 people you take on.
What this leaves out, in both directions: recruitment fees and the cost of the role sitting unfilled (which count against hiring locally), and onboarding ramp and management time (which apply either way). The full calculator includes the vacancy cost and lets you model multiple hires. Real pricing depends on the specific role and seniority. This is an illustration, not a quote.
FAQ
Hiring help desk specialists with LebSource
Is this internal support or customer support?
Internal. Your own employees. For external customers, hire customer support agents instead.
What system access do they need?
Enough to provision accounts and troubleshoot, scoped and agreed explicitly before the engagement starts.
Can they handle onboarding and offboarding?
Yes, and doing it to a documented checklist is where a lot of the value and the security benefit sits.
Next step
Ready to build or scale your team?
Tell us what you need and we will match you with pre-vetted Lebanese professionals ready to integrate with your team.