Customer Support
Hire Technical Support Engineers
Technical products generate technical tickets, and routing all of them to engineering is an expensive habit. LebSource provides pre-vetted Lebanese technical support engineers who can read logs, reproduce bugs, and hand engineering something worth acting on.
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What a Technical Support Engineer does
A technical support engineer handles the tickets a front-line agent cannot: reproducing reported bugs, reading logs and traces, testing API calls and integrations, writing up clean reproductions for engineering, and closing out the ones that turn out to be configuration rather than defects. They sit between support and engineering and reduce load on both.
Vetting
Skills to look for when you hire technical support engineers
What we screen for before a shortlist reaches you, so you are checking judgement rather than checking boxes.
When to hire technical support engineers
Why hire technical support engineers through LebSource
Customer Support
Roles often hired alongside technical support engineers
The cost
What technical support engineers cost, in-house versus LebSource
Pick your country and move the slider to the gross salary you would pay locally. We do not guess the salary for you. A shipped salary table would look like research and would not be.
Your country
Local gross salary
€70,000
Employer overheads are added at 21%, the statutory minimum for the country you selected.
In-house
€84,700
per year, salary plus 21% employer overheads
Through LebSource
€48,279
per year, all-in, for the same capability
You keep
€36,421
a year, per person, up to 43% of the loaded cost of the equivalent local hire. That is roughly €3,035 a month back, or the budget for a second hire every 2 people you take on.
What this leaves out, in both directions: recruitment fees and the cost of the role sitting unfilled (which count against hiring locally), and onboarding ramp and management time (which apply either way). The full calculator includes the vacancy cost and lets you model multiple hires. Real pricing depends on the specific role and seniority. This is an illustration, not a quote.
FAQ
Hiring technical support engineers with LebSource
How is this different from a customer support agent?
A support agent resolves product and account questions. A technical support engineer investigates the technical ones, reproducing bugs, reading logs, and testing integrations before anything reaches engineering.
Do they need access to our systems?
Usually read access to logs and a test environment. We agree the access model with you at the start rather than after the fact.
Can they write documentation as well?
Yes. Turning recurring escalations into knowledge-base articles is one of the most valuable things the role does.
Next step
Ready to build or scale your team?
Tell us what you need and we will match you with pre-vetted Lebanese professionals ready to integrate with your team.