Customer Support
Hire Customer Support Agents
Support is the part of your product customers describe to other people, for better or worse. LebSource connects you with pre-vetted Lebanese support agents who cover European business hours and know your product well enough to actually resolve tickets.
01
What a Customer Support Agent does
A customer support agent handles inbound tickets, chats, and calls: diagnosing the issue, resolving what they can, escalating what they cannot along an agreed path, and keeping your knowledge base accurate as they go. They work inside your existing helpdesk so history and reporting stay in one place.
Vetting
Skills to look for when you hire customer support agents
What we screen for before a shortlist reaches you, so you are checking judgement rather than checking boxes.
When to hire customer support agents
Why hire customer support agents through LebSource
Customer Support
Roles often hired alongside customer support agents
The cost
What customer support agents cost, in-house versus LebSource
Pick your country and move the slider to the gross salary you would pay locally. We do not guess the salary for you. A shipped salary table would look like research and would not be.
Your country
Local gross salary
€70,000
Employer overheads are added at 21%, the statutory minimum for the country you selected.
In-house
€84,700
per year, salary plus 21% employer overheads
Through LebSource
€48,279
per year, all-in, for the same capability
You keep
€36,421
a year, per person, up to 43% of the loaded cost of the equivalent local hire. That is roughly €3,035 a month back, or the budget for a second hire every 2 people you take on.
What this leaves out, in both directions: recruitment fees and the cost of the role sitting unfilled (which count against hiring locally), and onboarding ramp and management time (which apply either way). The full calculator includes the vacancy cost and lets you model multiple hires. Real pricing depends on the specific role and seniority. This is an illustration, not a quote.
FAQ
Hiring customer support agents with LebSource
Will agents use our helpdesk or their own?
Yours. They work in your existing helpdesk, knowledge base, and Slack so your reporting and ticket history stay intact.
How much product training do they need?
Enough to resolve rather than escalate. We plan a real onboarding period on your product instead of handing someone a macro library.
Can they cover weekends or evenings?
Tell us the window you need and we will scope it explicitly. A standard Beirut daytime shift already covers European business hours.
Next step
Ready to build or scale your team?
Tell us what you need and we will match you with pre-vetted Lebanese professionals ready to integrate with your team.